Nicole Stracey is a dynamic Growth and Partnership Manager at AnswerConnect, the premium 24/7 call answering service. With an inherent understanding of the power of people in business and a commitment to building lasting relationships, Nicole has a talent for driving business growth. Join Nicole for her speaker session, “Care starts at the first call: Simple steps to maximise efficiency and promote empathy". You'll gain valuable insights into building consistency into your service, maintaining care standards across channels, and giving your in-house team more time to care for residents 24/7.